Care Navigation Supervisor

Job Summary

A company is looking for a Care Navigation Supervisor to lead and support the Care Navigation Team in delivering high-quality patient-centered service.

Key Responsibilities

• Supervise and mentor a team of Care Navigation agents, ensuring engagement and adherence to service standards
• Oversee daily workflows and monitor team performance, addressing capacity or performance concerns as needed
• Act as a primary contact for staff, facilitating communication and addressing escalations or concerns effectively

Required Qualifications

• 4+ years of experience in a call center, with at least 1.5 years in a supervisory role
• Proven skills in coaching and mentoring team members to meet performance standards
• Experience in monitoring team performance and identifying operational inefficiencies
• Ability to handle escalations and troubleshoot service issues professionally
• Comfortable supporting process improvements and providing feedback to leadership