Care Navigator

Job Summary

Working part-time between the hours of 9am-6pm EST, the Care Navigator will manage inbound calls from patients and providers to facilitate connections to mental health care, document interactions, and support administrative tasks within a remote environment.

Key responsibilities:

• Assist patients and providers via inbound calls to connect them with appropriate mental health care
• Document patient and provider interactions and utilize Quartet technology for effective communication
• Collaborate with Care Navigators and cross-functional teams to improve patient outcomes and address care needs

Required qualifications:

• 2+ years of experience in an inbound call center or as an administrative assistant
• Willingness to adapt to swift tactical changes based on engagement learnings
• Strong critical thinking skills and organizational abilities in a fast-paced environment
• Familiarity with Google Suite
• Ability to maintain a quiet, confidential, and secure work environment