Care Navigator Assistant

Job Summary

Providing essential virtual and administrative support, the full-time Care Navigator Assistant will manage patient panels, track engagement goals, and assist with medical records and clinical requests in a remote setting.

Key responsibilities:

• Actively monitor and clear daily patient lists to ensure 100% outreach by routing patients to assigned Care Navigators
• Manage the digital fax inbox and process incoming medical records requests while performing routine chart housekeeping within the EHR
• Send appointment confirmations and reminders to maximize patient show rates and provide agile administrative support to Care Navigators

Required qualifications:

• 1-3 years of administrative or virtual assistant experience, preferably in care management or a medical clinic setting
• Proficiency with electronic health records (EHR) and tracking spreadsheets (Excel/Google Sheets)
• Comfortable working with clear numerical targets related to outreach and metrics
• Exceptional written and verbal communication skills, with a professional and empathetic approach