Care Navigator Manager

Job Summary

A company is looking for a Manager, Care Navigator.

Key Responsibilities

• Lead operational performance by setting quality standards and resolving issues impacting customer service outcomes
• Oversee hiring, onboarding, and performance management to support employee growth
• Motivate call center teams to meet service level agreements and maintain high satisfaction levels

Required Qualifications

• High School Diploma
• 3+ years of experience in a customer service or call center environment
• 1+ years of experience in a managerial or leadership role
• Strong understanding of call center operations and workforce management
• Experience with call center technologies and remote team leadership