Care Navigator Manager

Job Summary

Leading a team dedicated to exceptional member experiences, the full-time remote Care Navigator Manager will oversee team performance, staffing, and operational efficiency while providing coaching and development opportunities for Care Navigators.

Key responsibilities

• Manage operational performance by setting quality standards and resolving issues impacting call center outcomes
• Oversee hiring, onboarding, and performance management to support employee growth and align with organizational goals
• Lead call center teams with a member-first focus to meet service level agreements and maintain high satisfaction levels

Required qualifications

• High School Diploma
• 3+ years of experience in a customer service or call center environment
• 1+ years of experience in a managerial or leadership role
• Strong understanding of call center operations and workforce management principles
• Experience with call center technologies, including telephony systems and CRM platforms