Care Navigator Telephonic Services

Job Summary

A company is looking for a Telephonic Care Navigator in Maryland.

Key Responsibilities:

• Completing telephonic outreach to members, educating them on gaps in care, and assisting with scheduling appointments
• Assisting members with social determinants of health and connecting them to community resources
• Ensuring members have access to primary care providers and consistently meeting quality and performance metrics

Required Qualifications:

• High School Diploma / GED
• 1+ years of call center or telephonic customer service experience
• 1+ years of professional experience in an office setting using the telephone and computer
• 1+ years of healthcare/insurance experience or social work/community outreach/advocacy experience
• Work experience using Microsoft Word, Excel, and Outlook