Care Operations Associate

Job Summary

To ensure smooth and efficient student care journeys, the remote Care Operations Associate will provide exceptional support to students and clinic providers, managing inquiries, troubleshooting issues, and guiding stakeholders through healthcare processes on a part-time or full-time basis.

Key responsibilities

• Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat
• Assist students with navigating online portals, scheduling appointments, and supporting their continuity of care process
• Collaborate with clinical providers and internal teams to resolve complex issues and ensure seamless patient care

Required qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree in healthcare administration, business, or a related field preferred
• 1-3 years of experience in a customer service role, preferably within a healthcare setting
• Strong understanding of healthcare operations, terminology, and common practices
• Proficiency in Zendesk, Slack, Google Workspace, and experience with CRM and EHR systems preferred
• Bilingual proficiency (English and Spanish) is a plus