Care Partner

Job Summary

A company is looking for a Care Partner to engage members and navigate them through their cancer journey.

Key Responsibilities

• Engage with members to assess their health and social needs, and connect them to appropriate resources
• Handle inbound and outbound calls in a high-volume environment while managing time effectively
• Collaborate with an interdisciplinary team to provide holistic support throughout the member's care journey

Required Qualifications

• At least 2 years of experience in a patient-facing role related to care coordination or healthcare navigation
• Experience in a metrics-driven, fast-paced environment such as a contact center
• Ability to build rapport quickly with patients in a primarily phone-based setting
• Comfort with technology and experience with electronic health records or similar tools
• Previous experience working in a remote role with a quiet and secure working environment