Care Partner - EAP

Job Summary

A company is looking for a Care Partner for the Employee Assistance Program.

Key Responsibilities

• Respond to incoming calls and provide emotional support or mental health resources
• Create a safe environment for members and assess clinical risks for appropriate referrals
• Document interactions in real-time and maintain compliance with privacy regulations

Required Qualifications

• 1-2 years of experience in a call center or customer support environment
• 1-2 years of experience in a social, psychological, or human service field
• Technologically proficient with basic computer knowledge
• Ability to maintain a private and distraction-free workspace
• High school diploma or GED