Care Partner - EAP

Job Summary

A company is looking for a Care Partner for their Employee Assistance Program.

Key Responsibilities

• Respond to incoming calls from individuals seeking emotional support or mental health resources
• Create a safe environment for members while assessing and identifying clinical risks
• Document all interactions in real-time and maintain compliance with HIPAA and internal policies

Required Qualifications

• 1-2 years of experience in a call center, help line, or customer support environment
• 1-2 years of experience in a social, psychological, or human service field
• Technologically proficient with basic computer knowledge
• Maintain a private, professional, and distraction-free workspace
• High school diploma or GED