Care Specialist

Job Summary

A company is looking for a Care Specialist to join their Provider Escalations team.

Key Responsibilities

• Utilize internal tech tools to identify themes and gaps for efficiency and workflow improvement
• Support colleagues post-training by addressing complex customer or operational issues
• Intake and triage internal questions or escalated situations while managing transactions in adherence to SLAs

Required Qualifications

• 1+ years in customer support, healthcare, tech, or a related field
• 1+ years of claims experience
• 6+ months of experience in a fast-paced environment
• 6+ months of strong quantitative or analytical skills
• High school diploma or GED