Job Summary

A company is looking for a Care Experience Specialist.

Key Responsibilities:

• Answer inbound calls, emails, and texts and resolve patient and family concerns efficiently
• Act as a liaison between patients and internal teams for care coordination
• Support client-related requests from the Clinical Care team and manage client schedules

Required Qualifications:

• Associate's degree in health sciences, business administration, or relevant field
• Minimum 2 years experience in customer/patient success or support role
• Experience working with young adults and adolescents in a healthcare setting
• 1-2 years of Salesforce experience (or equivalent CRM platform)
• Knowledge of HIPAA policies and procedures