Job Summary

A company is looking for a Care Experience Specialist - Spanish Speaking.

Key Responsibilities:

• Answer inbound calls, emails, and texts to resolve patient and family concerns efficiently
• Act as a liaison between patients and internal teams to provide care coordination
• Support client-related requests from the Clinical Care team and manage client schedules

Required Qualifications:

• Bachelor's degree in health sciences, business administration, or relevant field
• Minimum 2 years experience in customer/patient success or support role
• Experience working with young adults and adolescents, healthcare setting preferred
• 1-2 years of Salesforce experience and contact center technology experience
• Fluent or Native/near-native proficiency in Spanish and English