CareConnect Coordinator

Job Summary

Serving as the central hub for dispatch communications, the full-time remote CareConnect Coordinator will triage incoming requests and strategically schedule in-home visits for CareConnect RNs across a multi-state region while managing multiple simultaneous dispatch requests in a fast-paced clinical environment.

Key responsibilities

• Act as the primary "air traffic controller" for urgent care dispatch requests, ensuring efficient management of patient care needs
• Utilize geographic knowledge and mapping tools to optimize travel routes and maintain real-time awareness of clinician locations
• Maintain clear communication with Urgent Care Clinicians and adjust schedules as needed to accommodate shifting priorities

Required qualifications

• High school graduate or GED required; Bachelor's degree preferred
• 2+ years of experience in a healthcare practice or hospital preferred
• Prior experience in medical dispatch, logistics, or high-volume care coordination strongly preferred
• Strong geographic understanding and spatial reasoning skills
• Proficiency with Microsoft 365 software suite, Electronic Health Records, and scheduling software