Caregiver Experience Lead

Job Summary

A company is looking for a Caregiver Experience Lead (Remote).

Key Responsibilities

• Lead and manage the employee support call center, ensuring high-quality assistance
• Handle high-level employee escalations and improve call center performance
• Assist in the development and execution of employee engagement and training initiatives

Required Qualifications

• Bachelor's degree or equivalent experience required
• 1-3 years of experience in the caregiver industry
• 1-3 years of experience working in or with a call center
• Strong experience with building reports and analyzing data
• Strong experience with technology and understanding workflows