Carrier Success Manager

Job Summary

Managing a dedicated territory, the full-time remote Carrier Success Manager will be responsible for retaining and growing DAT's carrier customer base, executing upsell strategies, and cultivating strong customer relationships.

Key responsibilities

• Own churn quota and proactively manage at-risk accounts while ensuring full onboarding of new fleets
• Achieve growth targets for ancillary services and develop best practices for product upgrades
• Maintain territory intelligence to build growth strategies and identify expansion opportunities

Required qualifications

• Proven experience in account management within a B2B environment
• Deep understanding of the freight and logistics industry
• Strategic thinking with a track record of developing profitable customer relationships
• Ability to manage multiple projects in a fast-paced environment
• Experience in team management and cross-functional alignment