Case Builder

Job Summary

To support a growing team, the full-time remote Case Builder will handle and build Employee Navigator accounts while troubleshooting platform-related issues and collaborating with various teams to ensure accurate and timely delivery.

Key responsibilities:

• Troubleshoot platform-related issues, including employee enrollment questions and system configuration support
• Maintain accurate documentation of support activity and assist with benefit platform configuration tasks
• Partner with Account Managers and operational teams to ensure quality control and process improvement initiatives

Required qualifications:

• Minimum high school degree
• 2+ years of customer service, benefits administration, or employee benefits experience preferred
• Experience with Employee Navigator strongly preferred
• Proficiency with Microsoft Office products and shared collaboration tools
• Ability to manage multiple priorities in a deadline-driven environment