Case Builder Service Representative

Job Summary

Motivated and ambitious, the full-time remote Case Builder and Service Representative will provide support for transportation accounts, troubleshoot platform-related issues, and collaborate with internal teams to ensure accurate and timely service delivery.

Key responsibilities

• Provide ongoing support to clients and internal teams related to the Employee Navigator platform, addressing enrollment questions and system configuration issues
• Respond to support requests promptly and maintain accurate documentation of support activities and case updates
• Collaborate with Account Managers and operational teams to ensure quality control and process improvement initiatives are met

Required qualifications

• Minimum high school degree
• 2+ years of customer service, benefits administration, or employee benefits experience preferred
• Experience with Employee Navigator strongly preferred
• Proficiency with Microsoft Office products and shared collaboration tools
• Ability to manage multiple priorities in a deadline-driven environment