Case Coordinator

Job Summary

Providing essential support for the underwriting team, the full-time Case Coordinator will analyze life insurance applications, manage case files, and respond to customer service requests while working onsite in West Des Moines, IA.

Key responsibilities

• Respond to and resolve customer service requests for external customers and departmental staff
• Assist underwriters in managing case files and maintaining the integrity of pending files
• Create and produce correspondence for internal and external communication regarding processes and statuses

Required qualifications

• High school diploma or equivalent plus two years of relevant experience
• Loma ACS designation and knowledge of Windows and MS Office preferred
• Ability to handle confidential information appropriately
• Strong independent thinking, analysis, and judgment skills
• Must be able to work onsite in West Des Moines, IA