Case Management Engagement Supervisor

Job Summary

A company is looking for a Case Management Engagement Supervisor.

Key Responsibilities:

• Manage the day-to-day operations of the CM administrative staff, including enrollment and engagement of members, workflow balance, and adherence to metrics
• Train new hires and support non-clinical CM staff and company clinical programs
• Contribute to continuous improvement by applying contact center experience and driving proactive strategies

Qualifications:

• Experience in a team lead or supervisory position preferred
• Experience with telephony applications and software required
• Previous experience in a case management/population health program activity center strongly preferred
• College degree is preferred
• Three or more years of experience in an engagement/outreach specialist role is required