Case Management Liaison

Job Summary

Assisting with the management of internal and external relationships, the full-time Case Management Liaison will collaborate with various stakeholders to resolve escalations and improve vendor processes while working remotely.

Key responsibilities

• Collaborate with internal departments and vendors to resolve escalations
• Manage vendor relationships and implement process improvements
• Provide training and guidance on documentation of processes and workflows

Required qualifications

• Bachelor's degree in a relevant field or equivalent work experience preferred
• 1-3 years of related experience in healthcare or health insurance required
• Prior account management or client management experience is a plus
• Comfortable with advanced medical terminology
• Intermediate proficiency in Microsoft Office applications