Case Management Manager

Job Summary

A company is looking for a Case Management Manager.

Key Responsibilities

• Directs and manages New Business Case Management operations, including staffing and coaching
• Resolves operational issues impacting customer experience and manages vendor service delivery oversight
• Collaborates with internal partners to analyze data and improve operational efficiencies

Required Qualifications

• Bachelor's degree or equivalent education and experience
• Minimum of five years of relevant professional experience in client advocacy or insurance operations
• Demonstrated leadership and mentoring skills
• Experience in process improvement and system enhancements
• Effective change management skills to influence and negotiate across various levels