Case Management Team Lead

Job Summary

A company is looking for a Case Management Team Lead to oversee team operations and ensure quality standards are met.

Key Responsibilities

• Monitor staff performance and provide training and feedback
• Ensure processes support customer needs and meet quality standards
• Manage help desk inquiries and assist in the appeals process

Required Qualifications

• High school diploma or GED and 6+ years of relevant experience, or equivalent education and experience
• Preferred experience in processing medical insurance and claims
• Knowledge of medical terminology is preferred
• Experience with Virtual Desktop or Automation Anywhere is highly preferred
• Minimum of 1 year of QIC experience preferred