Case Management Team Lead

Job Summary

A company is looking for a Case Management Team Lead to manage a team of Case Managers in complex litigation support.

Key Responsibilities

• Directly manage and train Case Managers, providing feedback and coaching
• Monitor team performance through calls, emails, and texts to ensure quality service
• Prepare training materials and assist with performance metrics and client escalations

Required Qualifications

• Experience in managing and motivating teams
• Ability to work in a fast-paced, high-volume environment
• Intermediate Microsoft Office skills
• Experience in training and developing team members
• Ability to handle client escalations professionally