Case Management Team Support Specialist

Job Summary

Serving as a subject matter expert and team lead, the full-time remote Case Management Team Support Specialist will support daily operations, mentor team members, and drive process improvements to enhance the customer experience.

Key responsibilities:

• Train, coach, and mentor team members to improve performance and ensure consistency in case management processes
• Lead quality and compliance audits, providing actionable feedback and driving continuous improvement across the team
• Act as a primary escalation point for complex cases, facilitating resolution and optimizing workflows in partnership with leadership

Required qualifications:

• 3+ years of experience in case management, life insurance operations, or a similar field
• Experience mentoring others and conducting audits to identify process improvement opportunities
• Comprehensive knowledge of life insurance products and distribution channels
• Strong problem-solving skills with the ability to navigate complex issues
• High attention to detail and a commitment to quality and customer experience