Case Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Apr 29, 2026

This job expires in: 30 days

Job Category: Business Operations

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Case Manager to resolve technical and non-technical issues related to its services.

Key Responsibilities

Collaborate with Network and System administrators to achieve common goals
Act as the first-line support for internal and external parties
Continuously optimize processes to enhance customer service experience

Required Qualifications

Thorough understanding of Routing, Switching, SD-WAN, and cloud concepts
At least 5 years of experience in IT/Telecommunications
Good understanding of IT best practices and ITIL v3
CCNA or equivalent certification required
Experience with Network Management & Monitoring Tools

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