Case Manager

Job Summary

Supporting patients and provider offices, the full-time remote Case Manager will manage inbound and outbound calls, perform benefit verifications, and assist with prior authorizations while maintaining detailed documentation.

Key responsibilities

• Manage inbound/outbound calls with a focus on one-call resolution
• Complete benefit verification and coordinate with providers, specialty pharmacies, and payers
• Educate patients on coverage, out-of-pocket costs, and next steps

Required qualifications

• 2-4 years of patient-facing/high-touch customer support experience preferred
• Hub/patient support services experience preferred
• Knowledge of Medicare/Medicaid/commercial coverage helpful
• Strong data entry/computer skills (MS Office)
• Reliable, quiet, private work-from-home setup with hardwired internet