Case Manager, PSC

Job Summary

Case Manager, PSC is a fully remote position responsible for managing client inquiries related to patient programs, benefits verification, and financial assistance, requiring a minimum of 4 years of experience in customer service or related fields.

Key Responsibilities

• Act as the primary point of contact for client, provider, and customer inquiries and escalations
• Support patients and providers with program enrollment, benefits verification, and referral to specialty pharmacies
• Maintain accurate documentation and communication to support program goals while ensuring patient privacy laws are upheld

Required Qualifications

• High school diploma or equivalent
• Minimum of 4 years of working experience, with at least 2 years in customer service, call center, or insurance roles in a healthcare or pharmacy setting
• Ability to work an 8-hour shift between program operating hours of 8am-8pm EST
• Proficiency in Microsoft programs and ability to navigate multiple systems efficiently
• Strong interpersonal skills with a focus on customer service and relationship building