Case Manager Service Representative

Job Summary

To support client account management, the full-time remote Case Manager Service Representative will ensure accurate records, provide support to case managers and agencies, and manage communications regarding client services and authorizations.

Key responsibilities

• Collaborates with case managers and agencies to facilitate member enrollment and account updates
• Responds to incoming calls from case managers and agency representatives, ensuring effective communication
• Manages referral and authorization tickets, ensuring timely and accurate processing for billing purposes

Required qualifications

• High School Diploma required
• Zero (0) plus years of experience or equivalent combination of education and/or experience
• Basic computer skills and familiarity with Microsoft Outlook and Teams preferred
• Ability to manage time effectively and complete tasks within specified periods
• Entry-level customer service skills with a commitment to providing excellent service