Caseworker I

Job Summary

A company is looking for a Caseworker I for the SAF/IS Call Center.

Key Responsibilities

• Interview callers and coordinate service requests, recording client information and determining eligibility for services
• Perform related case activities including obtaining verifications and delivering emergency communication messages
• Provide follow-up actions needed for complete and timely client service

Required Qualifications

• High School Diploma or equivalent
• Minimum of 3 years of related experience or equivalent combination of education and experience
• Familiarity with medical terminology and the military community
• At least one year of customer-focused experience
• Ability to work in a fast-paced, demanding environment