Caseworker I - Kentucky

Job Summary

Providing emergency assistance and support to military members and their families, the full-time Caseworker I - Kentucky will manage client interactions, assess needs, and coordinate services in a remote environment.

Key responsibilities:

• Interview callers and coordinate requests for service, including recording client information and determining eligibility for assistance
• Deliver emergency communication messages to military locations and perform related case activities for timely client service
• Collaborate with other Red Cross units to ensure comprehensive case management and follow-up actions

Required qualifications:

• High School Diploma or equivalent
• Minimum 3 years of related experience or an equivalent combination of education and experience, including work in a social service agency or contact center
• Familiarity with medical terminology and the military community
• Proficiency in using a CRM or Case Management System is preferred
• Strong typing skills of 40 wpm or higher, with emphasis on accuracy and grammatical competence