Caseworker I, Oklahoma

Job Summary

A company is looking for a Caseworker I for the SAF Call Center.

Key Responsibilities

• Interview callers and coordinate requests for service, recording all client information in the case management system
• Perform related case activities including obtaining verifications and delivering emergency communication messages
• Provide emergency and routine financial assistance to military members and their families as needed

Required Qualifications, Training, and Education

• High School Diploma or equivalent
• Minimum of 3 years of related experience or equivalent education and experience, including one year in a social service agency or service contact center
• Familiarity with medical terminology and the military community
• At least one year of customer-focused experience
• Ability to work in a fast-paced, demanding environment