Caseworker I, Oklahoma

Job Summary

Providing essential support to military members and their families, the full-time Caseworker I, Oklahoma will manage client inquiries, assess needs, and coordinate emergency assistance services in a hybrid work environment.

Key responsibilities

• Interview callers and coordinate requests for service, ensuring accurate information is recorded in the case management system
• Deliver emergency communication messages to military locations and provide follow-up actions for complete client service
• Collaborate with other Red Cross units to assess client needs and determine eligibility for services

Required qualifications

• High School Diploma or equivalent
• Minimum of 3 years of related experience or equivalent combination of education and experience, including at least one year in a social service agency or contact center
• Familiarity with medical terminology and the military community
• Strong computer skills, including proficiency in Microsoft Office Suite and typing speed of 40 wpm or higher
• Ability to work in a fast-paced environment and demonstrate strong communication skills