Caseworker I, SAF Call Center

Job Summary

A company is looking for a Caseworker I for the SAF Call Center.

Key Responsibilities

• Interview callers and coordinate requests for service, recording all client information in the case management system
• Perform related case activities including obtaining verifications and delivering messages to military locations
• Provide emergency and routine financial assistance to military members and their families

Required Qualifications

• High School Diploma or equivalent
• Minimum 3 years of related experience or equivalent combination of education and experience
• Familiarity with medical terminology and the military community
• At least one year of customer-focused experience
• Ability to work in a fast-paced, demanding environment