Caseworker, SAF Call Center

Job Summary

Providing crucial support to military members and their families, the full-time hybrid Caseworker, SAF Call Center will manage client interactions, assess needs, and coordinate emergency assistance while working a rotating schedule that includes weekends and holidays.

Key responsibilities:

• Interview callers and coordinate service requests, recording client information in the case management system
• Deliver emergency communication messages to military locations and provide follow-up actions for complete client service
• Collaborate with other Red Cross units to ensure timely and effective case management services

Required qualifications:

• High School Diploma or equivalent
• Minimum 3 years of related experience, preferably in a social service agency or service contact center
• Familiarity with medical terminology and the military community
• Strong computer skills, including proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment and demonstrate strong communication skills