Casino Sales Support Specialist
Job Summary
Handling inbound sales and service calls, the full-time Casino Sales Support Specialist will assist casino guests with bookings, upgrades, and inquiries while ensuring a high level of customer satisfaction in a remote environment.
Key responsibilities
- Manage and respond to inbound sales and service calls from casino guests, addressing inquiries and concerns effectively
- Update reservations with promotions and resolve issues to maintain guest goodwill, collaborating with cross-functional teams as needed
- Participate in feedback sessions and team meetings to enhance service delivery and meet departmental productivity standards
Required qualifications
- High School Diploma required
- 1+ years of Customer Service Call Center experience required
- Experience navigating and resolving escalated issues
- Proficiency in Microsoft Office applications
- Ability to work in a fast-paced environment with a high call volume
Complete Job Description
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