Casino Strategy Director

Job Summary

A company is looking for a Director, Casino Strategy & Operations.

Key Responsibilities

• Act as the strategic voice of the customer, representing CX in leadership forums
• Partner with cross-functional teams to drive measurable improvements in the Casino experience
• Lead a high-performing CX function and ensure exceptional service delivery aligned with KPIs

Required Qualifications

• 10+ years of leadership experience in Customer Experience, Operations, or related fields, with strong Casino experience preferred
• Proven experience operating at the Director level and influencing senior stakeholders
• Data-driven decision-maker with a track record of measurable CX improvements
• Deep understanding of Casino promotions, wagering mechanics, and regulatory frameworks
• Ability to obtain and maintain required gaming licenses