Casualty Claims Quality Assurance Consultant

Job Summary

To enhance the quality and consistency of casualty claims handling, the full-time remote Casualty Claims Quality Assurance Consultant will conduct file reviews, evaluate performance against best practices and KPIs, and collaborate with various teams to identify improvement opportunities.

Key responsibilities:

• Conduct casualty-focused file reviews and targeted audits across teams
• Measure handling quality against best practices and state requirements
• Document findings, analyze trends, and prepare audit reports to recommend process improvements

Required qualifications:

• Bachelor's degree in insurance, finance, accounting, business administration, or related field, or equivalent experience
• Eight years of commercial lines casualty claim handling experience, including litigated claims
• Prior audit experience preferred
• Insurance industry designations (e.g., INS, AIC, CPCU) preferred