Catastrophe Claims Operations Leader

Job Summary

A company is looking for a Catastrophe Operations Claims Service Leader.

Key Responsibilities

• Coordinates territory-level oversight activities focused on customer satisfaction, loss management, and expense administration
• Acts as a liaison with Home Office, Property line leaders, Quality Assurance, and National Catastrophe Team employees
• Provides mentoring and coaching to team members

Required Qualifications, Training, and Education

• Experience in claims management or a related field
• Proven track record in customer service and operational management
• Ability to analyze metrics and develop action plans for improvement
• Experience in developing business strategies focused on customer needs
• Strong leadership skills with the ability to mentor and coach others