Catering and Guest Relations Specialist

Job Summary

A company is looking for a Catering & Guest Relations CSR II.

Key Responsibilities

• Support Guest Relations and Catering operations through advanced case management and issue resolution
• Manage catering orders end-to-end, ensuring seamless communication and fulfillment
• Research and resolve guest cases from multiple channels, maintaining accurate documentation

Required Qualifications

• Minimum of 2 years of experience in customer service, call center, or catering operations
• Proficiency with Salesforce, OLO, Monkey Media, Aloha, and CashStar
• Ability to manage multiple priorities in a fast-paced environment
• Professional demeanor with strong attention to detail and confidentiality
• Bilingual skills are a plus