Job Summary

An organization is seeking an Engagement Specialist for a remote full-time position.

Key Responsibilities:

• Deliver excellent customer service to CDH members and plan participants
• Respond to inquiries in a timely manner through ticketing solution and phone support
• Process claims, review and evaluate them, and follow up with members

Required Qualifications:

• 1-3 years of experience in claims adjusting, customer service, or phone support
• Familiarity with Alegeus preferred
• Knowledge of insurance concepts and practices, including medical insurance, FSA, HSA, and COBRA
• Proficiency in Microsoft Word and Excel
• Ability to utilize technology and phone systems