CDN Support Engineer

Job Summary

A company is looking for a CDN Support Engineer II.

Key Responsibilities

• Handle technical support requests from customers and internal teams through Zendesk and Discord
• Troubleshoot application-layer networking problems in CDN environments
• Monitor network health and resolve issues proactively

Required Qualifications

• Minimum of 3 years of experience in the CDN industry
• Knowledge of web technologies, including HTML, CSS, and web protocols like SSL/TLS
• Understanding of core concepts such as DNS, VOD, DDoS protection, and load balancing
• Experience using diagnostic tools like curl, traceroute, and MTR
• Awareness of security best practices related to CDN operations