CDN Support Engineer
Job Summary
As a fully remote CDN Support Engineer I, the successful candidate will manage technical issues for developers, providing troubleshooting support across a global edge network while collaborating with Principal Support Engineers to enhance their expertise in CDN technologies.
Key responsibilities
- Assist customers in troubleshooting technical issues through Zendesk and Discord, delivering clear explanations and solutions
- Investigate performance issues related to caching, HTTP behavior, SSL/TLS, DNS configuration, and connectivity
- Monitor network health and collaborate with Engineering and Product teams to address bugs or platform issues
Required qualifications
- 3+ years of experience supporting developer-facing infrastructure such as hosting platforms or cloud environments
- Strong understanding of core internet technologies, including DNS, HTTP/HTTPS, and caching
- Hands-on experience troubleshooting production issues affecting live customer traffic
- Proficiency with diagnostic tools like curl, dig, and traceroute
- Ability to methodically investigate technical problems to identify root causes
COMPLETE JOB DESCRIPTION
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