Center of Excellence Specialist
Job Summary
As a full-time Center of Excellence Specialist, the candidate will engage with customers and partners to provide Level 1 support, address inquiries, resolve issues, and ensure client satisfaction while working remotely.
Key responsibilities
- Intake and assess the needs of incoming calls, emails, and tickets for effective handling
- Become proficient with systems, tools, and workflows to support the full range of products and services
- Interface with Level 2 domain experts for complex client requests and ensure necessary follow-up
Required qualifications
- 3-5 years of previous Customer Service or Call Center experience in insurance or financial services preferred
- Associate degree required; Bachelor's degree is a plus
- Bilingual in Spanish is advantageous
- Curiosity for continuous learning and problem-solving abilities
- Ability to support clients across North America, primarily in Central and Eastern Time Zones
Complete Job Description
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