Central Scheduling Scheduler

Job Summary

A company is looking for a Scheduler for Central Scheduling.

Key Responsibilities

• Provide a world-class patient experience through positive interactions via phone, chat, and email
• Accurately schedule, re-schedule, and cancel appointments, and pre-register patients using EPIC
• Identify and resolve patient needs to achieve First Call Resolution (FCR) while managing Average Handle Time (AHT) and Quality Assurance (QA) scoring

Required Qualifications

• High School Diploma or GED equivalent
• Excellent computer skills and proficiency in Microsoft Word, Excel, and Outlook
• Knowledge of standard office procedures and equipment
• Associate degree or higher in a related field of study (preferred)
• 1 year of healthcare or call center experience (preferred)