Centralized Service Representative

Job Summary

Providing essential telephone and digital support for patients and provider offices, the full-time Centralized Service Representative will manage appointment scheduling, patient account creation, and insurance verification while adhering to established protocols in a patient access services environment.

Key responsibilities:

• Accurately create or locate patient accounts and collect necessary demographics and insurance information
• Process and route patient telephone calls, ensuring efficient scheduling across multiple service lines and specialties
• Communicate effectively with patients and providers, addressing inquiries and resolving concerns in a professional manner

Required qualifications:

• High school diploma or GED
• Minimum one (1) year of paid customer service work experience
• Experience in a healthcare setting or call center is preferred
• Intermediate ability in computer applications, including electronic medical records and MS Office
• Strong organizational and multitasking skills with the ability to work independently