Centralized Service Representative

Job Summary

Providing telephone and digital support for patients and provider offices, the full-time Centralized Service Representative will manage appointment scheduling and patient account creation while adhering to established protocols in a fast-paced environment.

Key responsibilities

• Accurately create and locate patient accounts in the electronic health record system, collecting necessary demographics and insurance information
• Process and route a high volume of patient calls, ensuring accurate scheduling of appointments across multiple service lines and specialties
• Communicate effectively with patients and providers, addressing concerns and coordinating schedules while maintaining a professional demeanor

Required qualifications

• High school diploma or GED
• Minimum one (1) year of paid customer service work experience
• Experience in a healthcare setting or call center is preferred
• Proficiency in electronic medical records systems and MS Office applications
• Ability to work independently and adapt to frequent process changes