Centralized Service Representative

Job Summary

Providing comprehensive telephone and digital support for patients and provider offices, the full-time Centralized Service Representative will manage scheduling, registration, and patient inquiries while adhering to established protocols in a fast-paced environment.

Key responsibilities:

• Accurately create and maintain patient accounts in the electronic health record system
• Schedule appointments and procedures across multiple service lines, ensuring compliance with protocols
• Handle and route a high volume of patient calls, addressing inquiries and resolving issues professionally

Required qualifications:

• High school diploma or GED
• Minimum one year of paid customer service work experience
• Experience in a healthcare setting or call center is preferred
• Intermediate proficiency in computer applications, including electronic medical records and MS Office
• Ability to perform basic to intermediate math calculations