Centralized Service Representative

Job Summary

Providing essential telephone and digital support for patients and healthcare providers, the full-time Centralized Service Representative will manage appointment scheduling, patient account creation, and call routing in a fast-paced environment, adhering to established protocols.

Key responsibilities

• Accurately create or locate patient accounts and collect necessary demographic and insurance information
• Process and route a high volume of patient calls while ensuring efficient appointment scheduling across multiple specialties
• Communicate effectively with patients and providers, addressing inquiries and concerns in a professional manner

Required qualifications

• High school diploma or GED
• Minimum one year of paid customer service work experience
• Experience in a clerical support role in a healthcare setting or call center is preferred
• Proficiency in electronic medical records systems and MS Office applications
• Ability to work independently and manage multiple tasks effectively