Centralized Service Representative

Job Summary

Providing essential telephone and digital support for patients and provider offices, the part-time Centralized Service Representative will manage appointment scheduling, patient account creation, and insurance verification while adhering to established protocols in a healthcare environment.

Key responsibilities

• Accurately create or locate patient accounts and collect necessary demographics and insurance information
• Process and route a high volume of patient calls and schedule appointments across multiple service lines
• Communicate effectively with patients and providers, addressing inquiries and managing scheduling complexities

Required qualifications

• High school diploma or GED
• Minimum one year of paid customer service work experience
• Experience in a clerical support role or call center setting is preferred
• Intermediate ability in computer applications, including electronic medical records and MS Office
• Ability to perform basic to intermediate math calculations